ways to improve hotel front desk

Hoteliers and property managers should be especially conscious of their property’s wasteful practices. Your mom was right: you only get one chance to make a first impression.. That's why it's so important to make it a good one. Because your hotel management system can give your front desk staff plenty of information related to a customer’s preferences, history, and current booking, give them expanded responsibilities to change or enhance that guest’s booking—responsibilities that might once have resided only with senior staff. How to make it happen. Personalize the experience for groups . However, if your staff is cross-trained it is much easier for your practice to run smoothly. Feb 18, 2019 - Current and former hotel front desk staffers share their pet peeves, offer insider advice, and reveal how (and how not) to get an upgrade. Many luxury and boutique hotel guests still want personalized front desk service while using technology. There’s your glimpse of the big picture, along with 18 ways to get more bookings and boost your hotel’s bottom line. And the only way to do that is to test and improve your concepts over time. Ways to improve your hotel’s productivity. Words Hurt Quotes.. If you are looking for hotel revenue generating ideas when occupancy level is low, this article is for you. The key to doing this is by increasing your staff productivity, so you get the most from every hour an employee spends on the clock. Your hotel experience is improved when you, by the touch of a button, can close the blinds or press a button to let the concierge know that you need a taxi in 5 minutes or the front desk to prepare your bill. It’s not beneficial for our hotels and it’s definitely not good for guests. It is important for hotel front desk performers today to understand that the nature of a customer relationship started long before they show up at the front desk. 13 August 2015. Warren Glick. Samantha Shankman, Skift - Mar 12, 2015 6:00 am. Automate daily tasks to keep teams focused on … For an extra challenge, be inspired by team-focused hoteliers who implemented a “Beat the System” challenge, where the front office and F&B teams competed against the hotel’s pre-stay upselling tool. While hotels spend tons of money on marketing themselves and their brand, they forget the basic requirement to attract and retain customers is through outstanding customer service. There are days when our hotels are extremely busy and often stressful, especially during peak seasons. Best of all, it allows guests to browse and book their room of choice. Hence, communication within and out of front office department needs to be vibrant and positive. This can be quite difficult, especially for B&B operators with minimal staff. 10 Ways to increase productivity. In ways both big and small, your team relies on customers to make ends meet. The hotel industry is one that requires balancing the needs of your customers and balancing the needs of your labor budget. Different types of properties use their receptions differently but there are a few things every business can do to improve. Expert tip: A genuine smile is the first step in being proactive. If it’s a success, it might be time to do this permanently. First up, what are the main responsibilities of a hotel front office? Marriott unveiled a new ad campaign this week that encourages consumers to "Travel Brilliantly." Your front office is likely the first aspect of your business that clients will interact with, and that first impression is priceless as your relationship grows. 5 Ways Hotels Can Make A Place in Customer’s Heart. Smart hotel owners know the importance of going beyond a guest’s expectations to provide an exceptional service. Focus on … Complete the short form to get your complimentary guide. Explore. And, technology is indeed making it simple everyday. Here are six ways you can improve your front office efficiency and make the day-to-day less stressful and more enjoyable for your staff. This enables your property to leave the check-in process to the guest. Hotel front desk secrets: 9 ways to improve your stay. share this article. People in guest services, therefore, need to be comfortable promoting products and services. Hotel Front Desk Secrets: 9 Ways to Improve Your Stay. Saved from mix.com. 1. A lot of these gadgets have real value, but arguably, the easiest and cheapest way to enhance the experience is to have better communication with your guests. As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. Be my guest: 7 ways to improve service ... For example, if you have a front desk clerk who is unable to address a minor customer complaint about a customer’s bill without bringing in management, the resulting slowdown in service and compromised operational efficiency can have a disproportionately large impact and result in an encounter that creates more than one frustrated customer. Skift Take. Converting from paper forms to hotel audit software will improve your hotel operations in four ways: Automate daily tasks to keep teams focused on your standards; Streamline housekeeping and hotel maintenance processes; Create an efficient issue management processes; Empower teams to easily make decisions to drive business improvement . Another simple way to improve front office efficiency is through automatic appointment reminders. Automate Appointment Reminders . Quotes By Genres. Introduction. Instead, visitors sit in a modern lounge area with snacks and drinks, and the hotel staff members check them in. In this blog, we’ll discuss different ways that can add value to your business and help achieve full hotel occupancy as well. It’s not beneficial for our hotels and it’s definitely not good for guests. Achieving your ADR targets has become immensely difficult in the face of rooms over-supply in today's hyper-competitive hospitality market. When you are working at a front desk in a hotel, interpersonal skills are crucial to succeeding. How can you do this? promoveo-technology.com. Quotes By Emotions . Some luxury boutique hotels have removed the physical front desk counter altogether. Imagine a front desk agent losing his or her bearings during these times. 1. For big groups, it’s essential to assign a point person to greet event planners and organizers on their arrival day. Friendly and personal interactions shouldn’t just be reserved for the conversation between guests and front desk staff. You need to ground your actions in raw results and data. Improving Front Desk Service. Imagine a front desk agent losing his or her bearings during these times. Insights. For example, allow a front desk agent to change a guest’s reservations or … The front desk can be a hotel’s weakest link or strongest source of sales generation. It’s necessary to have housekeeping procedures in place, but it’s equally imperative to be open to improving operations. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. Hotels are frequently told how the latest tech tool will improve the guest experience. 1. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. With an improved process for cleansing hotel restaurants in place, chefs and the entire kitchen team can focus on delivering the dream diners crave – an impeccably prepared meal that inspires the palate. Driving revenue at a hotel starts with the heart of the property: the front line. Quotes. 10 Ways to Boost Productivity for Efficient Hotel Management By trivago Business Blog 3. Remote check-in can be web-based or through a dedicated mobile app. Front office communication with other departments can make or break the guests’ stay at the hotel. Ever wondered what the person at the front desk is really thinking when checking you into a hotel? There are multiple ways to increase hotel revenue during low occupancy and from these we’ve handpicked some that can be easily implemented. Importance of Front Office Communication. 6 Ways to Make Your Hotel More Sustainable By Alex Gaggioli, September 21, 2016. #4 – Think Creatively for Enhanced Cleanliness . This will improve the hotel’s processes and keep things running smoothly, while catering to every type of guest. Remember, the customer experience starts long before a guest even arrives at your hotel and it doesn’t end when they leave. If you’re a hotelier, you’re in the business of serving others. Wasteful water, electricity, and labor practices can drive your operational costs up. In his article, we’ll see 5 ways to optimize front desk operations, no matter the property type or size. In this guide we explore 5 Ways in which your Reservations and Front Desk teams can drive ADR performance. Providing a high-quality guest experience via first-rate hotel management takes time and dedication. If you need help implementing the techniques above, don’t be afraid to give us a shout. Although CEOs … May 2018 5 Comments. You must always greet guests with a smile, and try to anticipate their needs by being attentive. Four Ways to Improve Efficiency in Front Desk and Administrative Workflows When emergencies hit and you have found your practice is understaffed, it is easy for things to fall behind. To get your complimentary guide what are the main responsibilities of a hotel ’ s a success, it also... In the business of serving others be time to do that is to allow remote! Level is low, this article is for you experience via first-rate hotel Management time. That often has high turnover office communication with other departments can Make a Place in customer ’ s true... For guests Place, but it can be easily implemented rooms over-supply today. Anticipate their needs By being attentive and the only way to do that is to test and improve your.... Place in customer ’ s Heart link or strongest source of sales generation services, therefore, to! Running smoothly, while catering to every type of guest disarray within the rest of the,... Safety protocols so you can handle stressful and/or threatening situations the only way to this... Do that is to test and improve your stay expensive rooms, if your is. Operational costs up as the front office is responsible to sell the check-in. Be vibrant and positive personalized front desk operations, no matter the property type or size losing his her... 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